Overview
- Total quality management (TQM) is a management approach to long-term success through customer satisfaction.
- Training courses in TQM will teach you how to use a combination of strategy, data, and effective communication to integrate quality into all aspects of your organization.
- Quality tools enable you to accomplish change and manage improvement across your organization.
- This course teaches concepts like the seven basic quality tools to improve processes and increase your organization’s operational efficiency.
Why Learn Total Quality Management?
Learn how to escape from the distractions and interruptions of daily work activities and concentrate on learning.
TQM is a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which
Audience Profile :
- Those new to quality, process leader practitioners, and those who support the practice of business excellence and would benefit from formal training on the fundamentals of quality and process improvement should attend this training.
Prerequisites:
- Basic Computer Knowledge.
- There are no prerequisites to take up TQM training.
- Anybody who wants to learn what Total Quality Management is all about can be part of this training.
Outlines :
Quality Basics
Terms, concepts and principles
Quality definitions
Quality plan
Quality systems
Organizational culture
Employee involvement and empowerment
Team organization
Roles and responsibilities
Team formations and group dynamics
Initiating teams
Selecting team members
Incremental and breakthrough improvement
Improvement techniques
Supplier selection
Supplier performance
Perfection or consistency
Philosophy, principles and concepts of TQM
The foundation and the four sides of the TQM pyramid
Focus on the customer and the employee
Continuous improvements
Everybody’s participation
Quality management systems and standardization
The concept of system
Quality management systems
Joharry’s new window on standardization and causes of quality failures
Standardization and creativity
Tools for the quality journey
The quality story
The cause-and-effect diagram and the connection with the Pareto diagram and stratification
Scatter diagrams and the connection with the stratification principle
Case example: problem solving in a QC circle using some of the seven tools (Hamanako Denso)
Relationship between the tools and the PDCA cycle
Some new management techniques
Matrix data analysis
Prioritization matrices and analytical hierarchies
Measurement of customer satisfaction
Theoretical considerations
Measurement of employee satisfaction
Set up focus with employees to determine relevant topics
Design the questionnaire including questions about both evaluation and importance for each topic
Compile presentation material for all departments and present the material to the departments
Carry out the survey
Report at both total and departmental level
Training Solutions:
- Offline Classroom Instructor-Led Training in our labs or onsite Locations.
- Virtual Instructor-Led Training Via
- Virtual Video Conferencing Tools.
Why Learners Prefer iLearn as their Training Services provider ?
- Premuim Training Services Accredited from Global Technology Vendors.
- Best Rated Experts & Certified Trainers in Egypt.
- Official Training Hours, Practice Labs, Hands-on Learning.
- iLearn Classrooms are designed with High Edge PCs and Training Facilities.
- Return on Training Investment is Guaranteed to boost performance.
